Order Processing and Delivery:
Orders are usually processed/dispatched within 1-2 full business days, but please allow an additional 3-5 business days for deliveries within Australia. Delivery times may vary according to the location of your shipping address if not in a metropolitan area or shipping internationally. Please note that business days are 8am to 5pm EST Monday-Friday, excluding public holidays within Australia.
shop.qru.com.au use a combination of freight carriers depending on the size of the parcel and its destination, you will be advised at the time of dispatch which carrier has been used for your order. A tracking number will be emailed to the customer at time of dispatch depending on carrier used. Upon Delivery, the order must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the customer of how to collect the parcel. Parcels will be held at the delivery service for the maximum hold time.
Should the customer not respond to the calling card then the parcel will be returned to shop.qru.com.au unclaimed, further freight charges may apply and the original freight charges are non-refundable.
Be aware if shipping internationally Queensland Rugby is not responsible for any import or custom duty charges that your country may charge. It is advised that you research your country's import regulations prior to proceeding with your order.
Delivery costs are applied to the order prior to the order being submitted, the costs will be in the currency selected.
If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time, you can either cancel the order or wait until the backordered item/s are back in stock. Payment is only taken when the goods are ready to be dispatched.
Payment types accepted are Visa, MasterCard and PayPal, transactions will be billed in the AUD (Australian Dollars). You will need to submit your credit card or PayPal details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of order. An invoice can also be viewed via your account profile on the Queensland Rugby website under order history.
Once the items on your order are in stock and are ready for dispatch, we will process payment for the Goods (plus any delivery charges) using your nominated credit card or PayPal account. You authorize Queensland Rugby to debit the order value amount from your nominated credit card.
If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment