Queensland Rugby is dedicated to providing quality products and services to our customers. We back our product 100% so if you are not satisfied with your product that was purchased online, Queensland Rugby is willing to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, (unworn, unwashed and with the tags still attached). The return must be received by Queensland Rugby within (14) fourteen days from delivery. Queensland Rugby will either exchange the item or refund the amount of the item, less the original freight charges.
Incorrect or faulty goods:
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a free return delivery and replacement or refund.
As a general rule sale items are non-refundable or exchangeable, unless the product is faulty or otherwise meets the requirements as outlined by the Australian Competition & Consumer Commission (ACCC) for us to do so, with this in mind please use our size chart to help you choose carefully.
As some modifications may be required to customise items there may be a lead time, if not stated the general manufacture time is 2-3 weeks. Queensland Rugby is unable to accept returns or exchange items that have undergone customisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them.
If you are unsure if this applies to the product you are interested in, please contact our customer service department at firstname.lastname@example.org and they will be able to inform you if it is applicable.
Prices of products and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices within shop.qru.com.au are strictly online prices only, and may not price match with any other stores.
All items presented online are available at the time of activation. Every effort is made by Queensland Rugby to accurately display correct quantities but due to unforeseen circumstances some items may not available at time of purchase. A Queensland Rugby staff member will contact you directly via phone and or email to advise if there is any complication with stock availability. Please note that if an item is not in stock you will be notified as soon as possible and delivery may be delayed by approximately 3-5 days if a replacement item is selected.
Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy of either a return, exchange or refund where applicable.
All returns should be sent with supporting documentation in original or appropriate packaging to:
Queensland Rugby Shop
231 Butterfield St
Unfortunately, we cannot accept returns or exchanges that were not originally purchased online through shop.qru.com.au. Please return your goods to the place of purchase for assessment.