Returns Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure you check our size guide carefully when placing an order, as we can not exchange for incorrect sizing.

To complete your return, please quote your order number and email info@madpandamedia.com.au and await further instruction. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or is returned more than 14 days after delivery, may not be eligible for a refund.

Return shipping is at the cost of the customer and if eligible for an exchange the new item will be shipped FOC.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that if paying by Afterpay or other buy now pay later services, refunds may take an additional 3-5 business to be processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@madpandamedia.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, and if you need to exchange it for the same item.

Shipping
To return your product, please email info@madpandamedia.com.au with your order number. You will then be advised a shipping address to return your order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.